If you have questions about us or the site in general, please check this list to see if it can be answered here quickly. If you can't find your answer here, write us at: feedback@canada.com.

CANADA.COM BASICS
» What is canada.com?
» Tell me about the new design...

CANADIAN GOVERNMENT
» Is canada.com associated with the government of Canada?
» Do you have immigration/travel information for visitors to Canada?

CANADA.COM NEWS
» When is the news updated?
» Why aren't cities from all the provinces and territories included in the "Pick a City" section?
» Is there an archive of old news stories?

CANADA.COM E-MAIL
» How do I access more information and email support?

CANADA.COM SEARCH
» How do I add a URL to your search engine?
» Where do you get the information that goes in the People Finder?
» Can it be removed or changed?
» How can I add or change a listing to the Business Finder?
» Who provides the maps and directions?

CANADA.COM ADVERTISING
» Where can I get information about advertising on canada.com?

CANADA.COM SHOPPING
» How can I get my store added to the canada.com Shopping Channel?

MISCELLANEOUS
» Who do I contact for permission to use canada.com screenshots and other copyrighted materials?
» Where do I send press releases, story ideas, letters to the editor, advertising or subscription concerns for the newspapers?
» How do I make canada.com my home page?
» How do I unsubscribe from the canada.com communique or headlines?
» Web Browsers



CANADA.COM BASICS

What is canada.com?

canada.com is Canada's most comprehensive Web site and information resource. Located at www.canada.com, the network is made up of 12 major and 39 smaller Canadian city sites that offer Canadians breaking news and information from their communities, their country and their world. It is operated by CanWest Interactive and is supported by CanWest Publications Inc., a CanWest company that publishes 15 major metropolitan newspapers and more than 120 smaller dailies and weeklies in Canada and by the 13 Global and CH television stations across the country. The interactive network also includes a careers site, a car site, a homes site, financial data, discussion forums, online shopping, free e-mail, a business and people directory and the hockey portal, Faceoff.com. Visit our About Us section for more information.

Tell me about the new design...

When you visit Globaltv.com, tvforbc.com, chektv.com or your favourite newspaper web site, you will automatically be redirected to the all-new canada.com city sites. From there you have access to enhanced local news coverage, utilities, our national channels and your local Newspaper and Television content. Watch our spotlight column for the latest features and contests.

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THE CANADIAN GOVERNMENT

Is canada.com associated with the government of Canada?

No. Try this link for the Canadian federal government. This site has extensive links to information about Canada and links to all of Canada's provincial government Web sites.

Do you have immigration/travel information for visitors to Canada?

Information of this type should be obtained from Citizenship and Information Canada.

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NEWS STORIES

When is the news updated?

News is updated as it happens in 12 cities across the canada.com network by editors working in CanWest Interactive newsrooms. The newswire is updated through the day and evening by Canadian Press. Newspaper stories are updated once daily.

Why aren't cities from all the provinces and territories included in the "Pick a City" section?

The canada.com web site is associated with CanWest Publications Inc., a CanWest company which owns newspapers in every Canadian province - except New Brunswick and Manitoba or any of the territories. It also owns the National Post. The stories found in the Pick a City section are from CanWest Publications Inc. as well as from newspapers belonging to associated Canadian newspaper groups. Due to many considerations, including copyright, we are unable to include stories from all Canadian newspapers.

Is there an archive of old news stories?

Yes. To access it, click on the "super search" link on the canada.com homepage. Then click on the "News Finder" found on the left-hand side of the page. Simply fill in your search criteria here and click "search." From our 12 main city sites, you can visit the newspaper section and click on the Archives link in the left-hand margin and search stories that appeared in the newspaper over the past 14 days.

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CANADA.COM E-MAIL
For quick answers to your email questions, visit our email FAQ or the "How to Guide".

To request technical support, click here.

Follow these links for more information about email feature upgrades and the benefits of canada.com membership.

CANADA.COM SEARCH

How do I add a URL to your search engine?

Click here for complete instructions.

Where do you get the information that goes in the People Finder?

Data comes from multiple sources, including Acxiom (U.S. and Canada), 192.com (U.K.), and Kapitol (other European countries). These data providers get their information from phone books and other public records.

Data in our email directory comes from various Internet service providers and from user submissions.

Can it be removed or changed?

Yes, you can remove or update the information about yourself if you choose. Simply click on the "update/remove" link found with the information.

How can I add or change a listing to the Business Finder?

Simply write to the folks at Infospace specifying that it is the Business Finder listing you want to change. For more information, click here.


Who provides the maps and directions?

Maps and directions are provided by MapQuest.com, and we are unable to make changes. Please contact MapQuest.com directly to resolve data change requests.

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CANADA.COM ADVERTISING

Where can I get information about advertising on canada.com?

Our canada.com Sales Team will be happy to provide you with information about advertising on our canada.com Network. You can e-mail them directly at adinfo@canada.com or click Advertising to find out more.

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CANADA.COM SHOPPING

How can I get my store added to the canada.com Shopping Channel?

If your site is e-commerce enabled and ships products to/within Canada, we would be pleased to list it in our canada.com Shopping Channel. For canada.com estore Directory listing options and to apply for a listing please visit http://www.canada.com/shopping/addstore.html.

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MISCELLANEOUS

Who do I contact for permission to use canada.com screenshots and other copyrighted materials?

Generally, we have no problem if you use screenshots of canada.com, as long as proper attribution back to canada.com is given. If you are not sure whether you should, and if you think you need written permission, please e-mail mktginfo@canada.com.

Where do I send press releases, story ideas, letters to the editor, advertising or subscription concerns for the newspapers?

Questions to our newspapers should be sent directly to them. We don't handle their content or their web sites. E-mail addresses are available by clicking on the Contact Us link found at the bottom of the page.

How do I make canada.com my home page?

For complete information about making canada.com your homepage, click here.

How do I unsubscribe from the canada.com communique or headlines?

To unsubscribe from the canada.com communique or headlines, you will need to update your profile -- information provided at the time you signed up.

To do this: click the newsletter or headlines link and uncheck the appropriate box.

Web Browsers
If you are unable to log in or are having problems viewing this site properly, it is possible that you are using a web browser that is not compatible with this site. We have designed canada.com for Internet Explorer and Netscape versions 5.5 or higher. You must also have cookies enabled and JavaScript turned on.

Not sure if your browser complies? Visit our browser test page to find out.

Visit the Internet Explorer or Netscape download pages for a free upgrade of your browser.